"Contact info...."

As a patient, may I suggest you revisit the way you communicate via the 'nonreply Nhs' text. I received a text from my coordinator giving a link to click and confirm an appointment via the NHS portal. Not only is this very impersonal, but extremely frustrating as, when I clicked the link it advised "Your ability to reply has expired". And that's where it ended!!!... No guidance as to what I need to do if I need to contact the team.... All that is offered on the contact website is a telephone. number....

Why can't I have an email address for the team or a mobile number I can use to text? I appreciate there may be 'security issues' in giving direct info but a central team email surely is a better approach for the patient? As usual, it's a case of what suits the organisation, rather than being client driven.

As patients we are fragile, and after a time we take one step forward trusting the care offered, only to go two steps back as your communication 'style' and 'method' suggests we are merely just part of a process.

The team are valued, but I suggest whoever 'implemented' this style of communication has never been a patient in need. It completely devalues the work and any progress of the 'human' interaction.