"Very long and unecessary wait when in pain."

Thank you ever so much for taking the time to share your feedback about your recent experience of care. We are sorry to hear about the long wait you experienced between your arrival and your procedure taking place. The current process for the service's theatre lists (for patients coming for procedures) is that all the patients on the list are asked to arrive at the same time to enable the consent process to be completed for all patients before the procedures take place. Unfortunately, this does mean that some patients have to wait for some time before their procedure.

This process is the same as is used in a number of other areas, but the pain clinic team are keen to learn from other areas across the Trust to understand if a more efficient system that they could learn from could be used, so are going to explore options for improving this for patients.

The team will also link in with the team responsible for the waiting area to share the feedback about the chairs and to explore any further support which could be provided to patients who have longer waits.

We would like to take this opportunity to wish you all the best with any ongoing care or treatment.