Care Opinion

Text size

Theme

Language

Videos in BSL or ISL
Help with language translation
Help with reading or listening

Emergency admission to the Emergency department

Posted By Teajay13

"Emergency admission to the Emergency department"

About: Royal Cornwall Hospital (Treliske) / Acute Medical Unit (AMU) 1 & 2 Royal Cornwall Hospital (Treliske) / Emergency Department

(as a service user),

I was brought in my private car, I was very ill on admission. I was seen immediately by the triage nurse who admitted me to the treatment centre. Once again I was seen by a medic who prescribed medication and referral on to specific care. I did have a long wait in the treatment lounge but I was comfortable and well cared for!

I was admitted to AMU 1 where my treatment continued. The excellent care I received from all members of staff was very reassuring and beneficial.  I had anxiety issues regarding certain procedures and the staff listened to me and helped me through the procedure.

I know people generally complain about hospital food, my evening meal was piping hot fresh & delicious. On this occasion all my needs were fulfilled within the constraints of a pressured NHS. Thank you to all the staff of RCHT Cornwall.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Robyn Jones, Sister, Emergency Department, Royal Cornwall Hospitals NHS Trust 7 months ago
Robyn Jones
Sister, Emergency Department,
Royal Cornwall Hospitals NHS Trust

I work in the Emergency Department as a Sister. I support a team of nurses and doctors in delivering emergency care. I co-manage performance and conduct with the ED senior team in line with local and national policies. I believe that maintaining contact post attendance with our services users is really beneficial. Gaining your valuable feedback can help us create changes so we can deliver the best service we can.

Submitted on 05/10/2024 at 02:00
Published on Care Opinion at 02:00

picture of Robyn Jones

Dear Teajay13

Thank you for your feedback. I am sorry to hear you were so unwell and had to use our services but, happy to hear it was of a good standard in ED, despite the long wait.

I will pass on your gratitude to the team.

I hope you are recovering well.

Robyn Jones

ED, Sister

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k