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Everyone I met there made the experience a lot less scary

Posted By Lafleur

"Everyone I met there made the experience a lot less scary"

About: Royal Victoria Hospital / Accident & Emergency Royal Victoria Hospital / Ear, Nose & Throat

(as the patient),

I was sent to A&E by my local out of hours doctor as my throat had swollen so severely I couldn’t swallow or talk. It was a long time in A&E but once I got through, I couldn’t have been better looked after. 

The ENT doctor was brilliant, once he’d examined me I was quickly hooked up in resus to try and get the swelling down, and moved up to Ward 29 to continue the drip fed antibiotics until I could swallow again. Turns out it was a severe case of tonsillitis. 

By the time I came up to the ward it was in the early hours of the morning but I still had so many staff coming in to attend to me at various stages; from the on duty nurse greeting me when I arrived at early morning, to the nurse taking my information and vitals; the nurse checking my drip and fluids; the doctor checking me every morning to assess my situation; the pharmacist prescribing my antibiotics; the junior nurse with a knack for finding my rubbish veins; and even the meals staff who provided menus and food even though I couldn’t eat any of it.

Overall I was there for two nights and everyone I met there made the experience a lot less scary.

Ward 29 are amazing, thank you all!!! 

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Responses

Response from Eugene Douglas, Assistant Services Manager, ENT Burns & Plastics, Belfast Health and Social Care Trust 7 months ago
Eugene Douglas
Assistant Services Manager, ENT Burns & Plastics,
Belfast Health and Social Care Trust

Submitted on 03/10/2024 at 12:10
Published on Care Opinion at 12:10

Dear Lafleur

Thank you so much for taking the time to provide us with feedback on your recent experience at the Royal Victoria Hospital, Belfast.

I am sorry to hear you had a long wait time in A&E. The trusts Emergency Department remains under significant pressure but it’s reassuring to hear you were well looked after within the department and received your treatment.

Thank you the lovely and positive feedback on your recent experience within ward 29. It reassuring all staff were friendly, introduced themselves and kept you informed of your care needs. I will ensure to share this with the ENT medical, nursing, pharmacy and wider teams.

Thanks again, for taking time to provide such lovely feedback and I wish you a speedy recovery.

Eugene Douglas,

Assistant Service Manager / Lead Nurse

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Response from John Barron, Service Manager, Service Manager, Urgent and Emergency Care, Belfast Health and Social Care Trust 7 months ago
John Barron
Service Manager, Service Manager, Urgent and Emergency Care,
Belfast Health and Social Care Trust

Submitted on 03/10/2024 at 15:36
Published on Care Opinion at 15:36

Dear Lafleur,

Thank you so much for taking the time to share your experience and your patience with a long waiting time. It’s always a great encouragement for the team to hear, despite the pressures, doing what they do is really appreciated.

Best regards

John (Service Manager Adult Urgent & Emergency Care)

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