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"This department has an amazing team"

About: University Hospital Monklands / Emergency Department

(as a service user),

I attended accident and emergency with a fever and abdominal pain. I was seen quickly.

As soon as I was assessed in triage. I was taken straight to a bed. I was very unwell and frightened. The staff were very kind and listened to me. 

I feel very appreciative of all the staff. The nurses, doctors, clinical support workers and porters were all amazing. This department has an amazing team, all hard working with a smile on their faces. I will be forever grateful 

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Responses

Response from Claire Fenwick, Service Manager, Medicine, NHS Lanarkshire 8 months ago
Claire Fenwick
Service Manager, Medicine,
NHS Lanarkshire
Submitted on 04/10/2024 at 12:18
Published on Care Opinion at 12:18


picture of Claire Fenwick

Dear Kgb,

Thank you for you lovely feedback on your visit to our ED department. It s so nice to hear that you felt the well cared for and listened to. I will be sure to pass on this feedback to our team who will be delighted to see it.

I do hope you are recovering well and thanks again for taking the time to post,

Kind Regards

Claire

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