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"My experience of A&E"

About: Chesterfield Royal Hospital / Accident and emergency

(as the patient),

I was taken by ambulance into hospital because my oxygen levels were low and I was finding it hard to breathe. It was suspected that I may have had pneumonia.

Once in the hospital, after spending 10 minutes on a trolley, I was taken into majors where I was put into a chair, after that for the next 10 hours I was left unattended. No one monitored my oxygen levels. No one asked me how I was. No one gave me any food or water. I had to ask a cleaner to get me some water in the middle of of the night.

I told several members of staff that I was feeling extremely unwell and absolutely nothing was done. I wasn’t even asked if I was warm enough or needed any drink or anything.

I spent the worst 10 hours of my life sitting so uncomfortable, desperate to lay down and sleep with a temperature, low oxygen levels.

I don't think this level of care is acceptable. Thank goodness I had nothing more serious than a viral chest infection with underlying asthma, I have never felt so mistreated in my life.

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Responses

Response from Rachel Shepherd, Service Manager , Medicine and Emergency Care, Chesterfield Royal Hospital 6 months ago
Rachel Shepherd
Service Manager , Medicine and Emergency Care,
Chesterfield Royal Hospital
Submitted on 11/10/2024 at 10:52
Published on Care Opinion at 10:54


picture of Rachel Shepherd

Dear deborah682,

I would like to apologise for your poor experience and patient journey. The Emergency Department has been experiencing a high level of activity recently which will have impacted on your wait to be seen. In order for us to investigate the concerns you have raised in more detail please contact our Patient Advice and Liaison Service (PALS) 01246 512640 or email them on crhft.acs@nhs.net.

Thank you for your valuable feedback.

Rachel, Service Manager of the Acute Care Unit

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