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Left in the dark

Story from nhs.uk

"Left in the dark"

About: The Wellbridge Practice

I was referred by a GP for an ultrasound on my feet after experiencing severe foot pains in both feet for almost 4 months which has left me unable to walk very far. It wasn’t until I was looking at my NHS app on 27th September that I discovered that the request has been rejected by DCH on 18th September. No-one has informed me of this decision and I wonder if I had not looked at the NHS app how long it would be before anyone informed me of the decision and in the meantime I am still in pain and no further forward as to future treatment.

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Responses

Response from The Wellbridge Practice 8 months ago
The Wellbridge Practice

Submitted on 10/10/2024 at 12:10
Published on nhs.uk at 12:10

Dear Anne, thank you for taking the time to leave a review and sorry this has not been a positive experience. We would be very grateful if you could contact the practice and give us your full name so we can investigate this. Please contact our reception team and ask to speak to the secretaries so they can look into this in more detail.

Kind regards

Keeley Bruce

Practice Manager

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