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"We can't fault the care he received from start to finish"

About: North Devon District Hospital / Accident and emergency North Devon District Hospital / General surgery South Western Ambulance Service NHS Foundation Trust / Emergency ambulance

(as a relative),

My dad got taken into hospital with a PE. Two ambulance drivers arrived after me calling 111 then my daughter ( a senior staff nurse/ practice nurse) came over and expedited the situation by calling 999. After about 50 mins the ambulance arrived with Lewis and Juniper who were amazing with my dad who was quite grumpy about being taken to hospital and didn’t want all this fuss🙄

We sent my daughter with him in the ambulance and she said he couldn’t have received more care and attention than what he received A and E. We got hold of the thoracic unit in Derriford who assessed my dad's situation and said that he didn’t need to be transferred and NDDH could fit a chest drain, which they did.

He was moved to KG5 ward where he received the best care ever, he calls it now the Pilton Hilton! And says if he is passing again he is going to check into this hotel !!! 👏👏🤣🤷‍♀️

He had the most caring nurse Clair who looked after him and kept him entertained when my brother or I was not present at his bedside.

Also the Sodexo staff were so kind giving my brother and I tea whenever dad had one.

We could not fault the care he received, I can’t remember his doctor's name but he was Canadian/Irish and was amazing and so attentive and caring, dad also said the guys that wheeled him down to X-rays were also proper characters and so good and kind to him.

Honest we can’t fault any of the care he received from start to finish.

If there was one minus it was basically our fault as we were not sure how long he was going to remain in hospital else we would have got the weekly parking ticket but instead it was costing us 15.00 per day. But as I say we should have asked and got the weekly ticket but honest that is the only minus point which is nothing to do with his care, but quite costly.

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Responses

Response from Ella Joslin, Operations Manager, Medicine Care Group, Royal Devon University Healthcare NHS Foundation Trust 10 months ago
Ella Joslin
Operations Manager, Medicine Care Group,
Royal Devon University Healthcare NHS Foundation Trust

Operations managers for Neurology, Neuro-physiology, Diabetes and Endocrine services

Submitted on 09/10/2024 at 10:53
Published on Care Opinion at 10:53


Dear Daughter maggie,

So sorry to hear about your dad's pulmonary embolism. I am pleased both him and you daughter accompanying him had a positive experience in the Emergency Department. I will pass your lovely feedback onto the team at our next departmental meeting.

Wishing you dad a continues recovery.

Best Wishes,

Ella Joslin

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Response from Patient Engagement Manager, South Western Ambulance Service NHS Foundation Trust 9 months ago
South Western Ambulance Service NHS Foundation Trust
Submitted on 17/10/2024 at 10:00
Published on Care Opinion at 10:00


Good morning

Thank you so much for providing us with feedback on the service you received, it is much appreciated! I am so glad to hear you were well looked after, though I am sorry that you had to experience this at all.

For confidentiality, your patient information is redacted on this platform and so we cannot find the details of your incident, we would love to pass your message onto the Ambulance crew who attended you and so, if you would be willing to share some additional information, please could you email compliments@swast.nhs.uk with your name, date the ambulance arrived, address and thank you message and we will ensure this is passed onto to the relevant crew.

Thank you again for taking the time to feedback, I hope you are recovering well!

Kindest regards,

Vikki
The Patient Engagement Team

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