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Professional, helpful and friendly

Posted By Shazk

"Professional, helpful and friendly"

About: Causeway Hospital / Gynaecology

(as a service user),

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Just spent 4 days in the gynae ward in Causeway Hospital. Every member of staff I dealt with were professional, helpful and friendly, including the catering and cleaning staff, they made me very relaxed. I couldn’t fault them. The food however was awful.

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Responses

Response from Brenda O'Neil, Lead Nurse, Gynaecology, NHSCT 8 months ago
Brenda O'Neil
Lead Nurse, Gynaecology,
NHSCT

Submitted on 02/10/2024 at 09:56
Published on Care Opinion at 09:56

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Dear Shazk,

My name is Brenda O’Neill, Interim Lead Nurse for Gynaecology Antrim & Causeway. Thank you for taking the time to share your experience of care during you're stay in Gynae, Causeway Hospital.

I am pleased that you had a very positive experience while in our care. I am proud of our staff, who endeavour to make each patients visit a positive one. I will share this feedback with Grainne (Ward Manager) and the team.

I would like to take this opportunity to wish you a full recovery.

Many thanks,

Brenda.

  • 2 people think this response is helpful
Response from Sarah Arthur, Patient Client Experience Facilitator, Patient Experience, Northern Health and Social Care Trust 6 months ago
Sarah Arthur
Patient Client Experience Facilitator, Patient Experience,
Northern Health and Social Care Trust

Submitted on 11/11/2024 at 16:03
Published on Care Opinion at 16:03

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picture of Sarah Arthur

Hi Shazk,

My name is Sarah Arthur I am the Patient Client Experience Facilitator for the Northern Trust please see the response I am posting on behalf of the General Manager for catering.

Hi Shazk,

My name is Karen McLaughlin, I am the General Manager for catering in Causeway Hospital. On behalf of the Catering Team I would like to apologise that you felt the food was awful. I am sorry this was your experience, food is a vital part of recovery and we take our role in this very seriously. To enable me to address this and to help improve the quality of our food, I would appreciate the opportunity to speak to you to learn more about your experience. You can contact me via email at Karen.McLaughlin@northerntrust.hscni.net or call 02870327032 asking to speak to me or leave more information on Care Opinion.

If you find yourself in hospital again and the food is not to your liking please share this with the nursing staff, who will liaise with the catering staff to provide an alternative option.

Best wishes with your recovery,

Karen.

  • 0 people think this response is helpful