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Excellent care from beginning to end of the process!

Posted By Elaine553

"Excellent care from beginning to end of the process!"

About: Royal Belfast Hospital for Sick children / Emergency Department Royal Belfast Hospital for Sick children / Paediatric Surgery Royal Belfast Hospital for Sick children / X-Ray Department

(as a parent/guardian),

I just wanted to highlight the excellent care and express my thanks for the care my son and myself received from start to finish during our experience in ED. 

My son had an acute illness and was sent by GP to RBHSC ED for assessment. The care that my child received from the nurse Shannon in ED was friendly, reassuring, professional and delivered in an excellent timely manner.  

He was also seen by the surgical team, Lucy and Damien. They were both excellent, thorough, professional and they had a caring, warm child friendly approach. 

He was also seen by Hannah in the radiography department. Hannah carried out his investigations in a gentle, reassuring child friendly manner.

I cannot thank all these teams enough for the 1st class care my son received.  He is now fully recovered and back to his wee cheeky self.  

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Responses

Response from Gary Burke, Imaging Service Improvement Manager/Interim Imaging Site Lead Mater Infirmary Hospital/Musgrave Park Hospital, Imaging Service Improvement/Imaging Service, Belfast Health and Social care Trust 9 months ago
Gary Burke
Imaging Service Improvement Manager/Interim Imaging Site Lead Mater Infirmary Hospital/Musgrave Park Hospital, Imaging Service Improvement/Imaging Service,
Belfast Health and Social care Trust

Submitted on 03/10/2024 at 11:47
Published on Care Opinion at 11:47

Dear Elaine553,

My name is Gary Burke, and I am the Service Improvement Manager for the Imaging Service in Belfast Trust.

Thank you for sharing your experience with us. It's really good to hear when things have gone well. I will make sure your kind words are passed on to our radiographer Hannah at the RBHSC X-ray department. I am delighted to hear of the positive journey your son experienced at RBHSC and how he is now fully recovered and back to his normal self.

Thanks again for the lovely compliment.

Best wishes,

Gary

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Response from Patricia McKinney, Interim Co-Director Child Health and NISTAR, SPECIALIST HOSPITALS & WOMEN'S HEALTH, Belfast HSC Trust 9 months ago
Patricia McKinney
Interim Co-Director Child Health and NISTAR, SPECIALIST HOSPITALS & WOMEN'S HEALTH,
Belfast HSC Trust

Submitted on 03/10/2024 at 15:48
Published on Care Opinion at 15:48

Dear Elaine553,

My name is Trish McKinney, and I am the Co-Director for Child Health & NISTAR at the Belfast Trust.

Thank you for sharing your experience. I'm sure it was a worrying time for you and your family and I am pleased to hear that your son has now fully recovered and is back to himself!

I will make sure your lovely feedback is shared with our teams in RBHSC ED and surgery and in particular Shannon, Lucy and Damien. Thanks once again for taking the time to do this, your feedback is really important to us.

Best wishes,

Trish

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