Care Opinion

Text size

Theme

Language

Videos in BSL or ISL
Help with language translation
Help with reading or listening

Happy Patient

Posted By Understanding Patient

"Happy Patient"

About: Royal Bournemouth Hospital / General surgery Royal Bournemouth Hospital / Trauma and orthopaedics

(as the patient),

Dear Derwent Team, 

I had a negative experience with the NHS and lost a little confidence.

I have completely changed my opinion, I now know what a professional service they offer. 

The staff had so much experience and compassion and they made me feel completely at ease before my operation. 

The aftercare I received was expertly carried out with satisfaction and confidence, giving me complete understanding for the care of the service that I received. 

I cannot praise the staff enough and not to forget the fantastic service of the surgeons, without them none of this would be possible. So again thank you to both the ward staff and the surgeons.

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Patient Engagement Liaison, University Hospitals Dorset NHS Foundation Trust 5 months ago
University Hospitals Dorset NHS Foundation Trust

Submitted on 03/12/2024 at 11:47
Published on Care Opinion at 11:47

Dear Understanding Patient,

Thank you for the lovely comments you posted about your experiences at The Derwent in the Royal Bournemouth Hospital.

It is reassuring that your expectations were exceeded and you had positive outcomes following your previous experiences.

We endeavour to always deliver a high standard of professionally and compassionately delivered care here at University Hospitals Dorset, and I am glad that you received such and were cared for so diligently.

I will pass on your comments to the Team at the Derwent, with many thanks

Wishing you well

With Kind Regards

The Patient Experience Team

Opinions
Next Response j
Previous Response k