"Appointment mix up"

About: Whiston Hospital Whiston Hospital Prescot L35 5DR

Posted via nhs.uk 9 months ago

Arrived for day surgery as instructed at Holbrook Unit only to find it closed which was a quite a worry. A big thank you to the two very helpful ladies on reception who managed to find out what was wrong & got me a taxi to St Helens in time for my actual appointment 👏👏

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Whiston Hospital

Submitted on 30/09/2024 at 16:34

Published on nhs.uk at 16:35

Hi Judith,
Thank you for taking the time to provide your feedback, we are really sorry to hear about the mix up and confusion caused about your appointment. But are glad to hear, that the staff on reception were able to help you get to your appointment at St Helens hospital. If you would like us to look into your feedback we will be happy to do so, please contact PALS on pals@sthk.nhs.uk, alternatively you can call them on 0151 430 1376 and a PALS officer will be happy to support you.
Take care,
Patient Experience and Inclusion team

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