"Disappointing "

I had been registered at this surgery for 33 years, but have recently felt no option but to leave. Over this last few years things really seem to have gone down hill. I have had to constantly chase enquiries over and over again, as there is a massive lack of communication. It got to the point where I felt like a nuisance. The appointment system seems to change depending on the day. When I asked about this I was told it depends on how many clinicians are on, as to wether they are accepting routine appointments that day, even when advised to call back at 8am. Also several times e-consultations have gone missing, and often it takes over 48 hours for a response, and then often the response is you need to ring to make an appointment. Surely if the clinician feels you need to be seen, you should be contacted by the surgery to make an appointment. My husband was also registered here and he has had mistake after mistake, several times we have had to ring to challenge things and bring it to staffs attention to be corrected. There are a couple of reception staff that are friendly and helpful, but most of them are not very warm and welcoming and they are very abrupt. Reception staff also giving out clinical advice is not appropriate. I was prescribed something that I should not have been, when I called to ask for this to be queried with a doctor, I was told they wouldn’t have prescribed it if you couldn’t take it. When I insisted this was put through to someone clinical to check, no body ever called me back, it was from me calling again to be told yes, the doctor has come back and said don’t take it!