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Absolutely Brilliant Work

Story from nhs.uk

"Absolutely Brilliant Work "

About: Chapel Allerton Hospital

I had a black mark in my lower abdomen for about a year and when this got larger in June this year, I went to see my doctor here in Leeds. He sent me to the dermatology clinic in the Chapel Allerton Hospital (part of the Leeds Teaching Hospitals) and the staff there immediately diagnosed malignant melanoma. I was operated on the following week, and when I went back for a check up a few weeks later I was told that I got the all clear.

I found the staff and the whole experience absolutely outstanding. The people there were kind, patient, understanding and brilliant. I cannot thank them enough. I sent a message thanking them but the message was returned because I had named them — this silly rule had something to do with data protection !

Anyway, I am eternally thankful to the small group involved and again many, many thanks for your really great work.

Richard Burke, Hyde Park, Leeds

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Responses

Response from Tracy Richardson, Patient, Carer and Public Involvement Officer, Leeds Teaching Hospitals NHS Trust 13 months ago
Tracy Richardson
Patient, Carer and Public Involvement Officer,
Leeds Teaching Hospitals NHS Trust

Submitted on 22/10/2024 at 11:37
Published on Care Opinion at 11:37

Dear Richard

Thank you so much for taking the time to write to us.

Your post is wonderful to read and I am extremely pleased that you had such a positive experience whilst in our care and that you were treated with both patience and understanding.

I have passed your kind words onto the Dermatology Management Team and asked that your kind and supportive feedback is shared with the team. I know that all the staff will be delighted that they are delivering a level of care that met your needs and fulfilled all your expectations.

With kindest regards

Rosie
Senior Nurse
Patient Experience

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Tracy Richardson, Patient, Carer and Public Involvement Officer, Leeds Teaching Hospitals NHS Trust 13 months ago
Tracy Richardson
Patient, Carer and Public Involvement Officer,
Leeds Teaching Hospitals NHS Trust

Submitted on 22/10/2024 at 12:43
Published on Care Opinion at 12:43

Dear Richard

In response to your recent feedback, please reach out to Patient Experience with the names of the staff members, and we will ensure that your wonderful feedback is communicated directly to them.

Please contact our Patient Advise and Liaison Service (PALS) on 0113 206 6261 or alternatively email patientexperience.leedsth@nhs.net

You can also nominate a staff member by going to the Leeds Teaching Hospitals Website and go to The IRIS Award (leedsth.nhs.uk) or The Daisy Award (leedsth.nhs.uk).

The IRIS Award (Inclusive Recognition of Inspiring Staff) is your opportunity to say ‘thank you’ by sharing your story of how a member of our team has made a difference that you will never forget.

The award honours and celebrates the skilful, compassionate care that our staff provide every day.

The Daisy Award (leedsth.nhs.uk) - The DAISY Award is your opportunity to say ‘thank you’ by sharing your story of how a nurse or midwife made a difference that you will never forget.

kind regards

Rosie Horsman

Lead Nurse

Patient Experience

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