"Wonderful experience"

About: Southmead Hospital Southmead Hospital Bristol BS10 5NB

Posted via nhs.uk 8 months ago

I arrived
For my 9.00 am appointment and had a very warm welcome at reception.
The consultant was the best I have ever experienced. Knowledgeable, excellent manner.
Congratulations to all involved from the chaperone to the consultant.
I left the hospital feeling heard, understood and reassured.

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Southmead Hospital

Submitted on 03/02/2025 at 11:46

Published on nhs.uk at 11:46

Dear Amanda
Thank you for taking the time to leave such positive feedback. It is lovely to hear that your appointment went so well. It is essential that patients feel listened to and leave an outpatient appointment, feeling that there has been joint decision-making and a clear way forward.
With best wishes
Leanne Malpas
PALS and Complaint Manager

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