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My Urgent Care Experience

Posted By MM9

"My Urgent Care Experience"

About: Southern Health & Social Care Trust / Urgent Care Centre (Phone First)

(as a service user),

I attended Urgent Care after ringing the phone first service for a suspected infection.

The service was very efficient and staff were helpful. Hayden took my bloods and Dr Elliot chased up a report from a private clinic in Dublin to get me sorted.

I would really recommend this service to others in a similar position as I didn’t have to wait for a long period in and under pressure A&E department.

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Responses

Response from Rebecca Smyth, Nurse Team Lead, Urgent Care, Adult Community Services Directorate, Southern Health and Social Care Trust 9 months ago
Rebecca Smyth
Nurse Team Lead, Urgent Care, Adult Community Services Directorate,
Southern Health and Social Care Trust

Submitted on 27/09/2024 at 14:38
Published on Care Opinion at 14:38

Dear MM9.

Thank-you so much for taking the time to post your feedback on care opinion. Its great to read about the positive journey you experienced right through from the initial phone call to your appointment in Urgent Care.

Its great to read that you found the service to be efficient and the staff were helpful. I will make sure and pass on you kind words to Dr Elliot, Hayden and the rest of the Urgent Care Team.

I wish you all the best in your recovery.

Kind regards

Rebecca Smyth, Nurse Team Lead, Urgent Care.

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