"People with complex needs."

I have had a very positive experiences at this GP practice, and the care they provide is very good. However, as someone who has a relative with complex needs, I've noticed that there are significant barriers in place when it comes to making inquiries, especially for individuals with disabilities like autism, hearing impairments, or speech difficulties. Of course, using the patches GP system for basic inquiries would be inappropriate for basic inquiries.

For many of these individuals, engaging in verbal communication can be challenging, which raises an important question: how can they effectively navigate the process of contacting the practice for basic inquiries? In today's world, where inclusivity should be a priority, it’s essential for healthcare providers to offer multiple avenues for communication that cater to a wide range of needs.

I believe that this practice could greatly benefit from exploring options such as a dedicated email system for such people, Implementing such a feature would not only facilitate easier communication for individuals with disabilities but also enhance the overall patient experience for all.

Furthermore, staff training on how to assist patients with diverse needs could be invaluable in ensuring that everyone feels welcomed and supported. Making these adjustments would demonstrate a commitment to inclusivity and help bridge the gap for those who struggle with traditional methods of communication.

I hope Hillfoot can consider these suggestions and take steps toward creating a more accessible environment for all patients, enabling individuals with complex needs to connect with the pratice as seamlessly as those without such challenges.