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Efficient and supportive staff

Posted By empathynk44

"Efficient and supportive staff"

About: Adult Health & Support Services / Primary Care Out of Hours NHS 24 / NHS 24 (111 service)

(as the patient),

Called NHS 24 and was referred to Douglas Street OOH in Hamilton.  

I was honestly blown away by how efficient and supportive the staff were. From the moment you walk in the door to a friendly wave as you exit.  

I left feeling very grateful for the assistance.

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Responses

Response from Karen D, Patient Experience Manager, NHS 24 7 months ago
Karen D
Patient Experience Manager,
NHS 24

Manage patient feedback

Submitted on 03/10/2024 at 10:44
Published on Care Opinion at 10:44

picture of Karen D

Dear empathynk44,

Thank you for sharing your story on Care Opinion.

I respond on behalf of NHS 24 and I am delighted to learn of your positive patient journey.

I read from your story you called NHS 24 who arranged onward care. If you have any feedback relating to your 111 call, we would be pleased to review this for you. You can contact me or the Patient Experience Team by email at Patient.Experience@nhs24.scot.nhs.uk

I wish you all the best.

Kind regards,

Karen

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Response from Pamela Buddy, Service Manager, South Lanarkshire Health & Social Care Partnership 6 months ago
Pamela Buddy
Service Manager,
South Lanarkshire Health & Social Care Partnership

Submitted on 07/10/2024 at 09:46
Published on Care Opinion at 09:46

picture of Pamela Buddy

Good morning empathynk44.

Thank you so much for taking the time to post about your positive experience you had when you had to attend the Primary Care Out of Hours, Douglas Street, Hamilton.

I will pass on your lovely comments to the team.

I hope you are recovering now.

Take care, Pamela.

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