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Management of Crohn's

Posted By Amy24

"Management of Crohn's"

About: Royal Cornwall Hospital (Treliske) / Gastroenterology Royal Cornwall Hospital (Treliske) / Inflammatory Bowel Disease (IBD)

(as the patient),

Follow up after one year and the call lasted 5 minutes, no compassion or sympathy, rushed the entire thing and spoke over me.

No plan put in place, severely unwell and just been left to suffer it seems.

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Responses

Response from Jess Saunders, Outpatient Transformation Support Officer, Outpatient Transformation Team, Royal Cornwall Hospitals NHS Trust 10 months ago
Jess Saunders
Outpatient Transformation Support Officer, Outpatient Transformation Team,
Royal Cornwall Hospitals NHS Trust

Submitted on 25/09/2024 at 16:14
Published on Care Opinion at 16:14

picture of Jess Saunders

Dear Amy24,

Thank you for taking the time to share your experience with us, I am sorry that on this occasion, it hasn't been positive. If you would like to raise your concerns formally, please contact the Patient Experience Team using the details below:

Tel: 01872 252793

Email: rcht.patientexperience@nhs.net

The team will be able to ensure your experience is thoroughly investigated for you. In the meantime, I will make your feedback is shared with the IBD team so they are aware of your experience and can make service improvements where possible.

Thank you again for taking the time to provide us with your feedback.

Best wishes,

Jess

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