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"Thank you for the difference you made to us"

About: Altnagelvin Area Hospital / Emergency department Altnagelvin Area Hospital / Paediatrics

(as a parent/guardian),

My daughter has been very unwell in the past year. We had to come to A&E as we were concerned about new symptoms she was experiencing.

On arrival I explained our reason for being there and we had to take a seat. It was a Monday afternoon and really busy with a constant stream of people coming in.

We were triaged very quickly & taken to a quieter paediatric waiting area. We had blood tests a ct scan and many other assessments. Through out our time there we were kept informed about what was next & approximate time of how long we would have to wait by Nurse Emma.

Dr Fiona was very kind & took time to talk to us & alleviate our concerns. An extremely busy department with a lot of unwell people and we were looked after so well, by everyone we spoke to.

I just wanted to say thank you for the difference you made to us & how appreciated you all are.

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Responses

Response from Amy Davies, Western Health and Social Care Trust last month
Amy Davies
Western Health and Social Care Trust
Submitted on 21/05/2025 at 13:23
Published on Care Opinion at 13:23


Dear januarysn49,

Thank you for taking the time to leave your story. I am sorry for the delay in responding back to you.

I have shared your story with the team who were glad to learn you felt your daughter was seen quickly, treated with empathy and you were listened to and concerns addressed.

we hope your daughter is recovering well

kind regards

Amy

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