"Lack of care"

Thank you for taking the time to share your recent experience of the Emergency department at Craigavon area Hospital. The emergency department continues on a daily basis to be very busy and overcrowded with patients awaiting beds on the ward. This overcrowding means there is limited capacity to see and assess new patients causing a delay for both patients waiting in the waiting room and the ambulance off load time. We have recently changed our staff allocation and have a staff member allocated to both the ambulances and the waiting room. This member of staff carries out observation checks, administers medication and any other necessary care. I am very sorry that your mother was not accommodated better for her personal toileting needs on this occasion. I will share this with the staff to ensure that a patient doesn’t experience a similar situation. I hope your mother is recovering well.

Stacey