"Terrible experience"

My mam was transferred from Bishop - Darlington hospital following knee replacement surgery. Family members have had to go in and bed bath her as no one has offered a shower, a wash or for her to have her teeth brushed in almost a week of her being there. We are taking our own water in as she is sometimes being left 4-5 hours without a drink despite asking for one. No info being given as to what testing results are despite having a possible blood clot, what their next steps will be for her recovery, or what treatment she has actually received. Room she was put into in emergency department was unclean, had used medical equipment from previous patient, staff not checking rooms frequent enough (walked in and my mothers medication had began to work whilst she was given a sandwich and nearly choked as she was unsupervised) Terrible experience would not recommend.