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"Lack of nutrition"

About: Royal Hospital for Children and Young People (Edinburgh) / Accident & Emergency Royal Hospital for Children and Young People (Edinburgh) / Castle Mey Ward

(as a parent/guardian),

I am writing to you following my 5-week old son and my wife’s one-night stay at the Castle Mey Ward at the Royal Hospital for Children in Edinburgh.

Unfortunately, this was not a pleasant experience. There was a number of issues that we came across, but the biggest and most shocking was that my wife who is exclusively breast feeding was not offered any hot meal at lunch time or tea time.

Our journey started in A&E at RHSC in Edinburgh. We had to go there as our son had temperature and this can be very dangerous for babies. We cannot praise the A&E staff enough. All the nurses and doctors were extremely nice. I felt like our son and my breastfeeding wife was treated as a one unit.  This was a great example of holistic care.

Our son got moved to the Castle Mey Ward and placed in a side room  with my wife.  She was then provided with water.

However, no other welcome pack information whether verbal/written has been provided at the time.

I only know about this as my other son was admitted to the same ward and at the time we were given a written welcome pack.

As you can imagine my wife was tired and alone with the baby. No food was offered for my wife upon arrival to the ward. Please keep in mind that this is a breast feeding mum who gave birth 5 weeks ago. This was a very traumatic  experience as my wife had a major haemorrhage after the labour and required stay in high dependency unit. She is still on iron tablets.

In the morning, my wife got breakfast – toast. Nutrition for breastfeeding mums and unwell babies is crucial and this goes without me having to elaborate on this any further.

Due to the ward policy, that under 5 years old are not allowed to visit I was unable to come to hospital the next day. 

Please note, at this stage we are talking about tired, malnourished breastfeeding mum on iron tablets who is asked to walk alone to the canteen (which is miles away) to get a hot meal. 

I do believe mum and baby should be treated as a one unit. My suggestion would be to:

-when completing fluid/food charts for babies to include mum’s wellbeing

Five weeks postpartum women are very vulnerable due to hormone imbalance. Not to mention that this addition stress can strongly contribute to potential development of postnatal depression.

It got to lunch time. I called my wife to ask how is the baby and what did you get for lunch? Then I was told that breastfeeding mums/parent/carer who stays with unwell baby in hospital is not entitled to any lunch/tea.

I felt helpless as I could not just go in. So I asked my wife to ask the staff for a sandwich or some kind of snack. The only option was toast. Not exactly the most nutritious.

It got to tea time and still no food, luckily I left a few breakfast bars for my wife the night before.

At this stage, I was very frustrated. I decided to call the ward and speak to the charge nurse. I introduced myself and explained the situation that my wife who is alone in a side room has had no food for the whole day. Charge nurse said to me that parents/carers do not get fed as they are not patients. But they can go and get food themselves, and then claim £8.50 per day when they get home. I challenged this by asking how can you expect a breast feeding mum to leave the baby and go the the canteen, planning to get there for opening hours. I also said, babies on solid food get fed but how come that under 6 months do not...the only way for them to get nutrition is if you feed the mum who can then pass that onto a baby. 

Whether breastfeeding or not, parent/carer who stays in hospital with a unwell baby/child should be offered a meal. The £8.50 option to claim for your food while you have been to hospital does not help. For £8.50 I believe a lunch and tea can be offered on the ward.

What if someone does not have the money on that day? What if for some reason or another there is nobody who can visit? As it happened in our case: due to ward policy under 5 year old cannot visit, hence I had to stay at home.

What about the NHS Lothian core values: care and compassion? Clearly, I feel current practice on the wards at the RHSC lacks this. If this is done for the saving purposes, it appears as the worst possible option has been chosen. How it is that wards cannot provide the most fundamental aspect of care being - nutrition?

Moreover, there appears to be lots of inequalities in NHS Scotland. I called other sick kids hospitals and they all feed parent/carers who stay with children in hospital.

The main message I would like to get across here is that whether breastfeeding or not, parent/carer should be offered food.

My wife’s (family) experience cannot be changed, but I hope no other family/carer should go through this.

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Lewis Doult, Clinical Nurse Manager, Royal Hospital for Children and Young People, NHS Lothian 9 months ago
We have made a change
Lewis Doult
Clinical Nurse Manager, Royal Hospital for Children and Young People,
NHS Lothian
Submitted on 27/09/2024 at 14:53
Published on Care Opinion at 14:56


Dear Donkey22,

I am sorry to hear your son was unwell and needed to be admitted to the Royal Hospital for Children and Young People. I hope he is improving now he has been discharged.

I am the Clinical Nurse Manager for both the Emergency Department and Castle Mey ward. I am sorry to hear you are unhappy with the experience of your wife and son during their admission to Castle Mey ward.

I am pleased to hear your experience in our Emergency Department was positive and that you feel you received holistic care. I have passed on my thanks to the team for the care they provided.

All patients should be provided with information about the ward so I am sorry that this did not happen. I have provided this feedback to the team.

As part of our policy we provide breakfast, lunch and dinner for breastfeeding mothers. I am sorry that this was not provided at lunchtime for your wife and that she was given incorrect information. I have asked that the Senior Charge Nurses make sure all staff are aware of the policy.

Our breakfast options are cereal or toast, hot or cold food for lunch and a hot dinner. These are provided from the food trolleys which come to the wards at set times each day. Unfortunately if someone is admitted after the dinner trolley has already left the ward the only option would be toast or to visit the hospital canteen as the ward only has keeps a stock of snacks. A parent can claim up to £8.50 per day for food.

The ward staff inform the catering staff of any breastfeeding mothers who require feeding in addition to the children and young people on the ward.

Unfortunately it isn't possible to provide every parent/carer who is in hospital with a patient with a meal. We do appreciate that there may be exceptional circumstances and we encourage parents/carers to speak to a member of staff to discuss these.

I am sorry for the experience that your wife had and thank you for bringing this to my attention.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by Donkey22 (a parent/guardian)

Dear Lewis,

Thank you for taking my concerns seriously. I do not know if you are aware of this but ward descriptor does not state that lunch/dinner will be provided for breast feeding mums. Please see all the details: https://children.nhslothian.scot/departments_services/castle-mey-ward/

Similarly generic information is included in other wards descriptors...

I appreciate you comment about meals provision for all carers/parents... This is a bigger issue and it might be out of your control. Hence, I've asked my MSP to address this with NHS Lothian. I do believe that the reimbursement allowance can be utilise more efficiently.

Thank you.

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