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pregnancy assessment unit lack of care

Story from nhs.uk

" pregnancy assessment unit lack of care"

About: Royal Derby Hospital

Told to go in to pau, get there and wait over an hour to even been seen by a midwife for monitoring, one doctor on call that seems to be in surgery and seeing patients on pau, pregnant ladies over due date walking out after waiting 10+ hours and still not been seen, my daughter also has been in there 9 hours and not seen a doctor, this is seriously concerning and worrying on whether the care will be there when she has her baby. This is not acceptable and I’ve never known anything like this especially with pregnant ladies with possible complications.

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Responses

Response from Royal Derby Hospital 7 months ago
Royal Derby Hospital

Submitted on 23/09/2024 at 12:14
Published on nhs.uk at 12:14

Good morning (PALS REF: 44726):

Thank you for contacting the Trust about your Daughter's recent experience within the Royal Derby Hospital.

I would firstly like to say that I am extremely sorry that you had cause to complain. I appreciate that you will not have done so lightly, and I would like to thank you for bringing your concerns to our attention. Your feedback is valuable in assisting us to identify areas for improvement.

I would like to invite you to contact the PALS office to discuss the matter further, please quote the ID reference above, and call us on 01332 785156. The PALS office is open Monday to Friday from 9:00 to 16:30. You can attend without a prior appointment during the office hours, or ring to make an appointment if it is more convenient to you.

If you would prefer to email, please use the following address to write to and we will feedback the outcome from our investigations in due course; uhdb.contactpalsderby@nhs.net

Patient Advice and Liaison Service (PALS)

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