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"Lack of care or empathy "

About: Bradford Royal Infirmary

I visited A&E today after displaying symptoms of an allergic reaction to medication. I had such bad chest pains struggling to breathe, which was partly due to me having a panic attack, the nurse did not try to reassure me or show any kind of empathy, she just said you will have to wait in the waiting area like everyone else. The waiting area was full and I had to stand up for over four hours. The area had sick on the floor, sick buckets and empty bottles all over the floor. Staff just walked past it all.

The hygiene in the hospital is horrendous, staff not in proper uniform, sat in the assessment rooms in coats with food and drink at their desk.

I’d avoid attending this A&E if you are wanting to be treated correctly.

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Responses

Response from Catherine Healy, Patient Experience Coordinator, Bradford Teaching Hospitals NHS Foundation Trust 9 months ago
Catherine Healy
Patient Experience Coordinator,
Bradford Teaching Hospitals NHS Foundation Trust
Submitted on 30/09/2024 at 09:28
Published on Care Opinion at 09:28


Hi my name is Catherine and part of my role is responding to posts on Care Opinion.

I am very sorry to hear of the issues you experienced on attendance at Accident & Emergency. This must have been a very frightening time for you.

This is not the service nor the environment we aim to provide.

I have spoken with the Matron in charge and she would encourage you to contact our Patient Experience Service (PALS) on 01274 364810 or by emailing patient.experience@bthft.nhs.uk. to give more detail around the day and time you attended so that they will then be able to look into this for you.

Thank you for raising your concerns.

As a Trust we strive to provide a high level of care and patient well being and value all feedback, positive or negative, as a way to drive improvements to our services.

Kind regards

Catherine Healy

Patient Involvement & Experience Co-Ordinator

Bradford Teaching Hospitals NHS Foundation Trust

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