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Grateful for explanations from the technician

Posted By S69

"Grateful for explanations from the technician"

About: Royal Alexandra Hospital / Cardiology

(as the patient),

I was to be fitted with a 24hr heart monitor recently at the Cardiology Department at the RAH. On arrival at the department I was taken on time which was good.

The technician fitting the monitor introduced himself as Thomas and he greeted me with a warm friendly smile. I was immediately put at ease. The procedure was explained even though I have had three monitors fitted in the past. Thomas chatted whilst he was sorting and fitting the monitor.

After fitting the monitor I was able to ask questions and they were answered. Thomas answered quite a few questions that had been bothering me as I did not know if they could be related to the possible heart issues or not.

I was grateful I was able to speak to him and he answered the questions in full and I had a better understanding of what I was experiencing.

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Responses

Response from Kevin Torbet, Admin Assistant, Patient Experience and Public Involvement, NHSGGC 13 months ago
Kevin Torbet
Admin Assistant, Patient Experience and Public Involvement,
NHSGGC

Submitted on 02/10/2024 at 10:16
Published on Care Opinion at 10:16

picture of Kevin Torbet

Dear S69

Thank you so much for sharing your recent experience of attending the Cardiology Department at the Royal Alexandra Hospital. We are delighted to hear that your appointment went smoothly and that you were seen on time.

It’s especially heartening to know that Thomas provided such warm, friendly, and informative care during your visit. We’re pleased that he was able to answer all of your questions and help put your mind at ease about your concerns. Thomas’ ability to explain the procedure and address your questions clearly is exactly the kind of patient centred care we strive to provide.

We will ensure that Thomas receives your kind words, and we’re sure he will be thrilled to hear the positive impact he made.

Thank you again for your feedback, and we wish you all the best with your ongoing care.

Kind regards

Kevin

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