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Service was efficient and welcoming

Posted By Do the right thing

"Service was efficient and welcoming"

About: Golden Jubilee National Hospital / Outpatients Queen Elizabeth University Hospital Glasgow / Urology (Ward 11c)

(as the patient),

Invited for my 6 monthly post cancer surgery CT scan with the venue changed as the QEUH was full to the Golden Jubilee Hospital.

The service was efficient and welcoming, taking time to help me settle and understand what was going to happen.

Friendly staff team and would tolerate the further travel if all my future scans were undertaken here.

Thanks for your kind and professional service.

Concern - Getting results back from Consultant (time and communication)

The only recurring issue is the time it takes the consultant to inform me of my results, despite the scan being sent on the same day. The last scan required a further MRI and it was more than 10 weeks before any response which creates terrible anxiety and a general dip in my mental heath & well-being.

Now I wait…

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Responses

Response from Nicole McInally, Patient Experience and Public Involvement Project Manager, PEPI, NHS Greater Glasgow and Clyde 7 months ago
Nicole McInally
Patient Experience and Public Involvement Project Manager, PEPI,
NHS Greater Glasgow and Clyde

Submitted on 25/09/2024 at 16:01
Published on Care Opinion at 16:01

picture of Nicole McInally

Dear Do the right thing

Thanks for taking the time to get in touch. I am glad your appointment at the Golden Jubilee went well.

My apologies regarding the length of time it takes for your results. MRI and CT scans needs to be studied by a Radiologist. It takes some time for them to review and analyse the images carefully before writing a detailed report. The report is then sent back to the consultant who referred you for the scan. I appreciate that it can be an anxious time and can affect your health and well-being. If you need help you can call NHS 24 Mental Health Services on 111. If you just need to talk with someone, then the following organisations can help: Samaritans - 116 123 (freephone) and Breathing Space - 0800 83 85 87 (freephone).

Kind Regards

Nicole

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Response from Andrea Heatley, Risk and Feedback Facilitator, Clinical Governance, NHS Golden Jubilee 7 months ago
Andrea Heatley
Risk and Feedback Facilitator, Clinical Governance,
NHS Golden Jubilee

Submitted on 25/09/2024 at 17:28
Published on Care Opinion at 17:28

Dear Do the right thing,

Thank you for taking the time to provide NHS Golden Jubilee with your feedback. We appreciate your concerns and the anxiety that this is causing you.

We would like to look into this matter in more detail.

If you are able to do so, can you email feedback@gjnh.scot.nhs.uk with your name, date of birth and a contact telephone number we can call you on?

Alternatively, you can call 0141 951 5355 and one of our team will be able to discuss this with you.

We look forward to hearing from you and thank you again for taking the time to provide us with your feedback.

Kind regards

Andrea

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