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Outstanding care and compassion

Posted By sambaqh89

"Outstanding care and compassion"

About: Trauma & orthopaedics / Orthopaedic National Treatment Centre

(as a service user),

I would like to thank Mr Chesney and all the team involved with my recent surgery and care at the national orthopaedic centre.

All involved were a credit to NHS Fife, listening and answering questions, relaying fears and showing outstanding care and compassion. From initial consultation, assessment to surgery the process was swift and kept very much up to date with waiting times- many thanks to Emma, Mr Chesney's secretary, for her part in the process.

I would like to say a special thank you to Joanne, OPD assistant who was so caring and supportive before the procedure- she really helped put me at ease and distract me from what was going on around me.

The care provided by all staff on the ward post op was attentive and they could not do enough to ensure you were comfortable.

Thank you all for your care, very much appreciated.

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Responses

Response from Briony Klos, Senior Charge Nurse, National Treatment Centre, VHK, NHS Fife 9 months ago
Briony Klos
Senior Charge Nurse, National Treatment Centre, VHK,
NHS Fife

Submitted on 24/09/2024 at 18:13
Published on Care Opinion at 18:13

picture of Briony Klos

Hi sambaqh89,

Thank you for taking the time to share your lovely feedback. All patient feedback is valued and helps the National Treatment Centre strive for clinical excellence.

The National Treatment Centre aims to promote a positive patient journey, through effective communication. I am pleased to hear that you felt listened to and were kept informed throughout your stay. It is great to know that you felt the process was swift and that all departments worked well together, to prevent gaps in your care and treatment.

I am delighted that you felt that the nursing team on the ward were attentive to your needs and that you were kept comfortable. I appreciate your kind comments regarding the nursing team, as they are always striving to provide the best care possible. I will pass on your kind words to the National Treatment Centre Team, it is greatly appreciated.

I hope you are recovering well, following your operation.

Take care,

Briony Klos

Senior Charge Nurse

National Treatment Centre Ward

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