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Warmly welcomed and professionally cared for

Posted By Sean mc

"Warmly welcomed and professionally cared for"

About: Lagan Valley Hospital / Regional Day Procedure Unit

(as the patient),

I was warmly welcomed and professionally cared for by every member of staff.

Everything was explained clearly at every stage.

I was treated exceptionally well with kindness and understanding.

Everyone went out of their way to be comforting and supportive.

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Responses

Response from Julie Netherton, Deputy Manager, Regional Day Procedure Centre, South Eastern HSC Trust 9 months ago
Julie Netherton
Deputy Manager, Regional Day Procedure Centre,
South Eastern HSC Trust

Submitted on 24/09/2024 at 16:33
Published on Care Opinion at 16:33

Thank you very much for taking the time to feedback on your experience on having a procedure in the day procedure centre.

We are delighted you found the care to be of a high standard and your kind words will be shared with the whole team.

Kind Regards,

Julie Netherton,

Deputy Manager, Endoscopy, RDPC, Lagan Valley Hospital

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Response from Ruth Young, Deputy Sister, Surgery - Anaesthetics, Theatres & ICU, South Eastern HSC Trust 9 months ago
Ruth Young
Deputy Sister, Surgery - Anaesthetics, Theatres & ICU,
South Eastern HSC Trust

Submitted on 24/09/2024 at 17:05
Published on Care Opinion at 17:05

Thank you for taking the time to leave such a lovely compliment.

I am so pleased to hear that you experienced the quality of care that we aspire to deliver.

I will pass your comments onto the team who will be delighted to hear.

Best wishes on your recovery.

Ruth

Deputy Manager, RDPC

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