I like most people understand the pressure that nhs staff are under, and I am grateful for it. However my experience last night was disheartening. I arrived at the hospital after being told by 111 to be at a&E within the hour. The nurse who wore pink was rude, unsympathetic and looked like she hated her job. She made me feel like I was wasting her time, when In actual fact I had done all the things to avoid wasting her time and my own. She did not speak to me with any sort of respect or compassion however I kept myself respectful.
My observations were taken hours later, and then hours later I was met by a lovely doctor who had no clue why I was there.
It's obvious to see that everyone is over worked and it was incredibly busy out there, but I would say 95% of people in that waiting room last night would have much preferred to be at home in their safe homes. Some of the staffs behaviour that I witnessed was just completely unprofessional. I myself did everything to avoid going to hospital, I went to a chemist, my doctor and called 111 & was told to attend a&e. One nurse made a comment that 'that's all 111 do, send people here'. That's not the patients fault, that's a system failure, yet the patient is made to feel guilty.
Another patient came out of the room of the nurse in pink scrubs and said would it hurt people to talk to you like a human! And I thought she has just experienced the same as me. The nhs has core values, one of which is compassion, I felt that was really lacking last night. Perhaps more than I've ever felt.
I've never felt the urge to do anything like this before but I feel like someone needs to know that, that treatment wasn't ok.
"Lacking care and compassion "
About: Northern General Hospital Northern General Hospital Sheffield S5 7AU
Posted via nhs.uk
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