"The problem in practice "

About: Staunton Group Practice Staunton Group Practice Wood Green N22 8HE

Posted via nhs.uk 12 months ago

It is very difficult to get an appointment and not getting face to face in terms of the progress.
Also very difficult while making telephone calls.

More about:

face

Story from
nhs.uk

Do you have a similar story to tell?

Responses

Staunton Group Practice

Submitted on 23/09/2024 at 13:32

Published on nhs.uk at 13:32

Dear Nancy,
Thank you for the feedback you have provided regarding our appointment system and trying to get through on the Phone to our receptionist. Our phone lines are busiest when the surgery opens for the day. We encourage are patients to call later in the day to avoid the high volume of incoming calls or to use our eConsult app which is an option for an appointment. With the eConsult app, you complete the form online and with two business days you will receive a call from one our clinicians. Below the link to the eConsult app.
https://morumhouse.webgp.com/. Thank you for providing the feedback, this will be shared with all staff for the purpose learning and improving our phone service.
Kind Regards
Patricia Idusogie
Practice Manager

{{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Was this response helpful? Yes | No
Thank you for your feedback.

Navigation
Shortcut Help	?
Go to Home	g + h
Go to Tell Your Story	g + t
Go to About Us	g + a

Text size

Theme

Language

The problem in practice

"The problem in practice "

Responses

Keyboard Shortcuts

Opinions
Next Response	j
Previous Response	k