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"Bad Experience"

About: Worthing Hospital

I was in agony with upper-abdominal/chest pains last night which were worsening and I could not get comfortable. I referred to the Nhs website 111 for advice. The site stated that if experiencing chest pains, to call 999 instead of filling in the form, which I did.

I explained on the phone that it could be a muscle strain due to a workout that morning, but that it didn't feel like a muscle problem. I'd never felt a pain like that before. My breathing was laboured and I was quite worried.

The ambulance staff were sarcastic in asking if it was my mother's idea to call 999 when I was only following what the site had told me.

Whilst being seen at the hospital, a nurse was very rude and unsympathetic. Even pinching my skin on purpose while doing my Ecg. I was made to feel like I was wasting their time, when in fact that was the last thing I was doing. I have better things to do with my only day off than sit in a&e all night.

I was told by the ambulance staff that the doctor would check my bloods to see if it had anything to do with my heart, but when I asked the nurse about this, I received a very rude and curt answer stating that I was in a queue and would be seen when the doctor became available.

When you don't feel very well and are putting your wellbeing in others' hands, the last thing you need is sarcasm and the feeling that you are simply getting in the way.

I discharged myself to get away from the negative energy.

If you do a care job, then the first port of call is to actually care.

Very disappointed indeed.

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Responses

Response from Worthing Hospital 9 months ago
Worthing Hospital
Submitted on 20/09/2024 at 12:07
Published on nhs.uk at 12:07


thank you for your feedback, of which we are very sorry to read. Please may we ask for you to contact the PALS team who would be able to help and support you further with the concerns you have of your experience. The team can be contacted by email : uhsussex.palsworthing@nhs.net

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