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Reception staff

Story from nhs.uk

"Reception staff"

About: Belle Vale Health Centre

Rang doctors to ask to see if my results where back at surgery .

I was told no before I gave any of my details could not believe how rude the receptionist was I just put the phone down in utter shock . The doctors at this surgery are really good and have never had any problems with them.

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Responses

Response from Belle Vale Health Centre 7 months ago
Belle Vale Health Centre

Submitted on 19/09/2024 at 15:42
Published on nhs.uk at 15:43

Dear Joan. I am very sorry about your experience. I'd very much like to investigate this further if you could provide full details of what happened to me at bellevale.healthcentre@nhs.net. I'll need your full name, date of birth and rough time you called. We record all phone calls, so I should be able to investigate this and provide you with a full response. I look forward to hearing from you, Regards Dave Davenport, Manager

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