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She let me share my story without judgement

Posted By warmqe46

"She let me share my story without judgement"

About: Fife Community Services / Community Paediatrics

(as a parent/guardian),

Phoned the Fife Neurodevelopmental parental advice line. After a short wait, I spoke to a very helpful member of staff - Gillian.

She empathised with my situation, recognised the difficulty of the situation for the young person and myself as the parent. She let me share my story without judgement. She offered recommendations that I could go with to a school meeting. This helped me feel empowered and more confident.

Speaking to Gillian helped me to un-muddle all the noise in my head that was stress, worry and not knowing what to do next. She broke it down and now I have a plan. Whether it works or not, I felt listened to and know that I can go back on the advice line should I need to later on. 

Thank you.

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Responses

Response from Siobhan Mcilroy, Head Patient Experience, Corporate Services, NHS Fife 6 months ago
Siobhan Mcilroy
Head Patient Experience, Corporate Services,
NHS Fife

Submitted on 10/12/2024 at 16:07
Published on Care Opinion at 16:07

picture of Siobhan Mcilroy

Dear warmqe46

My name is Siobhan McIlroy and I am the Head of Patient Experience for NHS Fife. Sorry for the delay in you receiving a response.

Thank you for taking the time to share your experience with the Fife Neurodevelopmental parental advice line. I am so pleased to hear that Gillian was able to provide you with the support and empathy you needed during a challenging time. It’s wonderful to know that she helped clarify your thoughts and empowered you with recommendations for your school meeting.

Your feedback highlights the importance of having a supportive listening ear, and I am thrilled that you felt heard and understood. Wishing you all the best as you move forward with your plan! Thanks again for your feedback, best wishes, Siobhan

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Hilary Munro, Professional Head of Speech and Language Therapy Service, Speech & Language Therapy, Health & Social Care Partnership 5 months ago
Hilary Munro
Professional Head of Speech and Language Therapy Service, Speech & Language Therapy,
Health & Social Care Partnership

Manage the Speech & Language Therapy Service in Fife

Submitted on 20/12/2024 at 17:34
Published on Care Opinion at 22:24

picture of Hilary Munro

Dear warmqe46

My name is Hilary Munro, and I have the privilege of leading the Speech & Language Therapy Service in Fife.

Thank you for letting us know about your positive experience with Gillian on the Neurodevelopmental parent advice line. Gillian is a Speech & Language Therapist with the Neurodevelopmental team. I am really pleased to hear that you found the call with Gillian helpful and through this conversation you were able to identify a plan that you were happy with.

The parent phone line is still relatively new in Fife, so I really appreciate you taking the time to leave feedback which helps us know that it is bringing benefit to parents who call in. I will ensure that Gillian is aware of your feedback and the difference you have told us talking to her made. I'm glad you know that you can call back if and when you need to.

Thanks again for taking the time to leave your feedback.

Hilary

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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