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"Every single staff member there was fantastic"

About: Inverclyde Royal Hospital / Breast Clinic

(as a service user),

I was referred to the breast clinic by my GP after finding a couple of lumps under my arm. The referral letter came very quickly, less than 2 weeks after I had seen the GP, and the appointment was in a week's time.

I've recently had that appointment at Inverclyde Royal breast clinic, having had a consultation with the doctor, a mammogram and an ultrasound and every single staff member there was fantastic.

It was clear they were very busy and working in a pressurised environment, but everyone was so efficient and yet took the time to be reassuring, especially the staff member doing the mammogram when I told her I was anxious.

It was so appreciated especially when I could see how busy they were and I hope this feedback makes its way back to them.

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Responses

Response from Kevin Torbet, Admin Assistant, Patient Experience and Public Involvement, NHSGGC 9 months ago
Kevin Torbet
Admin Assistant, Patient Experience and Public Involvement,
NHSGGC
Submitted on 01/10/2024 at 13:34
Published on Care Opinion at 13:34


picture of Kevin Torbet

Dear Tallie2012

Thank you so much for sharing your experience with us, and for your kind words about the care you received at Inverclyde Royal Hospital Breast Clinic. We're delighted to hear that the team provided you with such efficient and compassionate care during what we know can be an anxious time.

It's wonderful to hear that the staff took the time to offer you the reassurance and care you needed, even when they were clearly working hard to meet the demands of the clinic. We will make sure your feedback reaches the team, as we know how much it means to them to hear about the positive impact they have on patients' experiences.

Thank you again for taking the time to share your feedback with us it really means a lot to the staff.

Kind regards

Kevin

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