"Phones not answered"

Rang radiology to discuss an x-ray. This was 11.50 on 19/09.

I was first in the queue for 10 mins and eventually decided to hang up because the phone was never being answered. This is not a service for people it is like trying to get through to a gp surgery. Phones should not be unanswered for so long.

Thought I'd try Bolton One to find out if they are open at weekends but the web information said weekdays during office hours. I couldn't even get anyone to answer the phone there which just rang out!

How are people supposed to get help for their health when phones are not answered? Also why is Bolton One not open at weekends which would reduce demand on services at the hospital? Weekends are more convenient for me. Managers need to have their heads wobbled and get out on the job to observe what is going on because it is poor at best.