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"Receptionist hung up on me"

About: Fireclay Health

Got a text to make a booking for an asthma review. Receptionist repeatedly talked over me saying I didn't have a telephone review earlier ion the year (when I did) and then simply hung up on me. appreciate they are extremely busy, but I've now had to waste more or my time and theirs calling back and figuring out who I spoke to. I was more than polite so her aggressive behaviour on the phone was completely unwarranted.

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Responses

Response from Fireclay Health 7 months ago
Fireclay Health
Submitted on 19/09/2024 at 11:39
Published on nhs.uk at 11:39


We are sorry you have had difficulty booking an appointment. Unfortunately your review is anonymous so we are unable to contact you to discuss and resolve. Please contact the practice via our complaint form on the website, leaving your name/ DOB and we can contact you. Kind Regards M Hartman -- Practice Manager

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