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"Totally Unreliable"

About: The Outside Clinic

They did not turn up again yesterday. I sat for 4 hours with my mum, waiting. Then had telephone call from a lady saying not coming. The same thing happened last year. We had decided to give them another try this year, but will not be using them again. I asked for manager to call me, instead they just sent another appointment through which I will be cancelling. NHS should not be endorsing this company. Having home eye tests are supposed to make it easier for vunerable elderly people.

Their glasses are also very expensive.

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Responses

Response from The Outside Clinic 10 months ago
The Outside Clinic
Submitted on 19/09/2024 at 10:59
Published on nhs.uk at 10:59


Dear Carole,

Thank you for taking the time to leave your review. We are sorry to hear about your recent experience and thank you for bringing these concerns to our attention. To assist you better, could you please provide us with more details by reaching out us by email info@outsideclinic.com or Freephone 0800 60 50 40. This information will help us investigate the situation and discuss this further with you.

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