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"Full confidence my daughter was in the best place"

About: St John's Hospital / Paediatrics

(as a parent/guardian),

Further to 2 days of illness at home, my daughter was admitted to St John’s Hospital Livingston Children’s Ward. She was so unwell and in great distress. For 10 nights the most wonderful Nurses, Doctors, Consultants and Radiologists worked so hard diagnose and administer care to get her through the horror of her illness which turned out to be meningitis. 

Such kindness and diligence from the nursing team in particular leaves me moved and I am so very grateful to them all. Calm, kind and competent at all times they worked so hard to make the unbearable as best as it could be. 

The whole team gave me full confidence my daughter was in the best place and that never wavered. 

In addition to supporting my daughter, they also made sure I was ok and no request was too much trouble.

Thank you from the bottom of my heart for fixing my daughter. 

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Response from Claire Withnell, Patient Experience Officer, Patient Experience Team, NHS Lothian 9 months ago
Claire Withnell
Patient Experience Officer, Patient Experience Team,
NHS Lothian
Submitted on 26/09/2024 at 10:20
Published on Care Opinion at 10:20


picture of Claire Withnell

Dear Phoenixjg88,

Thank you for sharing your feedback with us on Care Opinion regarding the Paediatric service at St Johns.

I was so sorry to read that your daughter had been so unwell that she required a stay at the Children’s ward. This must have been a very scary time for her and you all. It was lovely to read that all the staff you met were able to provide care for her in such a calm and kind way that they were able to support and reassure you through this.

I am so pleased to hear she is recovering and I wish her well with this.

I have shared this with the Paediatric team at St Johns who will be delighted to receive this.

Best wishes,

Claire

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