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Compassion and empathy was greatly appreciated

Posted By Caroline2

"Compassion and empathy was greatly appreciated"

About: Aberdeen Royal Infirmary / Radiology (X-rays and Scans) Emergency Medicine / Minor Injuries Unit Scottish Ambulance Service / Emergency Ambulance

(as the patient),

I had a fall on my left hand side, felt dazed I didn't lose consciousness but felt woozy.

 I would just like to say the level of care I experienced was excellent from the ambulance staff, the radiographers, the reception staff at radiology, the nurse who attended to me (I don't know her name but she came from Montrose), she was exceptional, her compassion and empathy was greatly appreciated.

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Responses

Response from Jill Reid, Lead Emergency Nurse Practitioner, Emergency Care, NHS Grampian 9 months ago
Jill Reid
Lead Emergency Nurse Practitioner, Emergency Care,
NHS Grampian

Submitted on 25/09/2024 at 10:44
Published on Care Opinion at 11:39

picture of Jill Reid

Thank you Caroline2 for your kind feedback. I am sorry that you fell and had to come to hospital, but am very pleased to hear that you experienced a high level of care from beginning to end. I will pass on your thanks to the ambulance staff, X-Ray department and the Emergency Nurse Practitioner in Minors who attended to you with compassion and empathy. We really appreciate that you have taken time to tell us your story & wish you well with your recovery.

Jill

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Response from Alan Martin, Clinical Development Manager, National Operations, Scottish Ambulance Service 9 months ago
Alan Martin
Clinical Development Manager, National Operations,
Scottish Ambulance Service

Submitted on 01/10/2024 at 11:16
Published on Care Opinion at 11:16

picture of Alan Martin

Dear Caroline2,

Many thanks for taking the time to share your feedback here on CareOpinion. I am sorry to read of your fall, I hope that you are feeling better now and are on the road to a full recovery. It is never a fun moment when you realise that an ambulance is on its way and I am so pleased to hear that they treated you so well and made such an impression.

I wish you all the very best!

Kind Regards

Alan

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Update posted by Caroline2 (the patient)

Thanks Alan

I have recovered very well thanks.

Please thank Andy and Debbie I think they were based in Ellon, they were beyond kind and delivered their care with professionalism and humour.

Thanks again

Caroline.

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