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"very rude sonographer and her assistant in…"

I went for a pelvis and transvaginal scan as per instructions/request from my gp. I arrived only to be treated so rude by the sonographer, she was so angry and uptight. She integrated me and very aggressive towards me and asking me medical questions I could not answer, when I could not answer them she started to interrogate my gp's reasoning for requesting the scan. To which I replied I can only tell you my symptoms and that my gp requested the scans as a result of my symptoms. She started to insult my gp and question his credibility and his professional ability, that he lacked knowledge of the scans and that he shouldnt have sent me for them. She then said my gp needed retraining. She took her anger out on me and I have no understanding as to why she treated me like this. Given the scan involved she made me feel so uncomfortable. She was so unprofessional and so was her assistant. I asked her to stop being rude to me and aggressive as I could not answer medical questions on behalf of my gp, she then persisted to ask her assistant if she thought that she was being rude to me and her assistant said "no" - I was in complete shock how I was being treated, how unprofessional, the manner they ganged up on me. Does the scanner realise she works for nhs - i.e. should care for people and their concerns?? She then said do you want me to continue with the other scan, I said yes as that is what my gp has requested, she did so reluctantly. She was so angry for some reason and rude. She should think twice about treating people in this manner. Disgusting service.

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Response from Brierley Hill Health & Social Care Centre 7 months ago
Brierley Hill Health & Social Care Centre
Submitted on 23/09/2024 at 11:34
Published on nhs.uk at 11:34


Dear Tina,

Thank you for taking the time to tell us about your experience at our Radiology department at Brierley Hill Health and Social Care Centre.

The Dudley Group is committed to providing the very best possible care for our patients and the safety of our patients is our top priority. We would like to assure you and all our patients that we take all comments seriously and act upon them as part of our ongoing commitment to improving patient experience.

We are very sorry to hear that you feel you did not receive the standard of care that we normally expect.

If you wish to contact our Patient Advice and Liaison Service (PALS) on free phone 0800 073 0510 or email dgft.pals@nhs.net we would happily investigate your concerns and share with senior members of staff.

Patient Experience Team

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