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"Professional and caring approach and excellent skills"

About: Queen Elizabeth University Hospital Glasgow / Orthotics Queen Elizabeth University Hospital Glasgow / Physiotherapy

(as the patient),

I was seen by a Foot Specialist in QEUH due to severe and disabling foot pain. This was preventing my usual activities, and I had to take time off work. The Specialist referred me for an opinion from the local Orthotics and Physio team to improve my symptoms and allow me to return to work. The team (Jamie and Jordann) were excellent - they were kind and patient centered in care and brilliant at keeping me up to date with the process. Jamie in particular was great - he did a very thorough clinical assessments and explained in detail how to use my adapted shoes. My symptoms are now much better as a result. The Orthotic and Physio teams should be commended for their professional and caring approach in addition to their excellent clinic skills. 

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Responses

Response from Nikki Munro, Orthotic Clinical Lead/Manager, Orthotic Department, NHS Greater Glasgow and Clyde 13 months ago
Nikki Munro
Orthotic Clinical Lead/Manager, Orthotic Department,
NHS Greater Glasgow and Clyde
Submitted on 20/09/2024 at 14:59
Published on Care Opinion at 15:03


Thanks for taking time to post this as its been a real boost for Jamie and the rest of the Orthotic team to know that what we provide really does make a difference to people's lives.

We also run regular training sessions in the Orthotic team so I will ask Jamie to present this as a case study to the rest of the team to share what assessments he carried out and what information he gave you as clearly you found this valuable and its important to us as a team that we provide a similarly high level of experience for every patient we see.

Being professional and caring is what the team strive for every day, but its always great to hear this is what our patient's experience at appointments with us.

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