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They told me I had to book, which I didn't know

Posted By Rainbowskies

"They told me I had to book, which I didn't know"

About: Inpatient (AMH) / Brodsworth ward

(as a friend),

I was visiting a friend on Brodsworth ward.

I arrived to visit to be greeted by a support worker. They told me I had to book which I didn’t know.

I felt they were also very rude. Commenting that I had to take into account the other 19 people on the ward.

It made the person I was visiting feel guilty that I had got into “trouble”. This fed into their poor mental health.

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Responses

Response from Paula Thompson, Rotherham, Doncaster and South Humber NHS Foundation Trust 10 months ago
Paula Thompson
Rotherham, Doncaster and South Humber NHS Foundation Trust

Submitted on 23/09/2024 at 09:29
Published on Care Opinion at 10:45

Thank you for sharing your experience on visiting one of our acute wards. We are disappointed to hear of your negative experience and assure you this is not how we want our patients or visitors to feel. Please accept our sincerest apologies for any distress the contact caused and be assured we have explored this, ensuring all staff are fully aware of the visiting process,

In the near future we will be launching an updated visitors handbook, which we would welcome you to be part of developing, getting it right is important to us.

Please continue to let us know how we are doing going forward. All feedback on the experience of those who visit our acute inpatient wards is valuable to us.

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