"Poor service"

Did an online prescription request for folic acid as high risk pregnant. I gave 10 days notice, more than the practice needed. I was on honeymoon when nurse called about my asthma. I asked about my folic acid and she said it was ready. Upon collecting it I was told the Dr's have nit done it. I called and spoke to unhelpful receptionist who said she cannot help, I'm to call back or do triage. I asked if she was able to speak to Dr ir do triage on my behalf as I was stressed and high risk abd due at hospital - I was told no. I said the phone message Sat's they can do it on our behalf and I was met with no! I then contacted 111 who sorted it. I then did triage form as it was originally closed after 15 mins of opening Monday morning. I was not rude but factual in my request saying what I had encountered- providing dates and a true description. I then received a text saying they've sorted my prescription and I got a reminder not to be rude as they're doing their best. Apologies but in my eyes you are not, your systems do not work and you left a high risk pregnant woman unsupported and caused additional stress. I followed policy but staff misadvised me, lied on the phone and subsequently I have the right to ask for needed medication. Please think about your messages to high risk people. You are supposed to provide a service and did not do that.