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Kindness and Compassion

Posted By sunshine&rainbows

"Kindness and Compassion"

About: NHS 24 / Breathing Space (Phoneline)

(as a service user),

I would like to acknowledge how supportive Geraldine a call handler at Breathing Space has been to me. I am a person who at times experiences intense suicidal thoughts, secondary to trauma (C-PTSD).

I just wanted to acknowledge how much I appreciate the several trauma informed conversations we have had at various points over the last year and more so when I experienced a very tricky period of suicidal idealisation.  Geraldine's knowledge and ability to hold conversations around the suicidal thoughts and thinking is second to none and I really appreciate her ability to sit in the dark place alongside me not judging and giving the care and compassion I needed in that moment.

Geraldine helped me see the light. I just wanted to say thank you and what an incredible call handler Geraldine is. It is highly likely I wouldn't be alive without breathing space. 

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Responses

Response from Andrew C, Patient Experience Officer, Nursing & Care, NHS 24 8 months ago
Andrew C
Patient Experience Officer, Nursing & Care,
NHS 24

I manage Patient and Service User Feedback

Submitted on 20/09/2024 at 14:40
Published on Care Opinion at 14:40

picture of Andrew C

Dear sunshine&rainbows,

Thank you for sharing your story on Care Opinion.

I was pleased to read that our Breathing Space service was there for you when you felt you needed support and that your calls were managed with compassion and without judgement.

I will certainly share your story with our Breathing Space team; I am sure they will be delighted to read your kind words.

If you wish to share some more information with me, I could identify Geraldine and share your story with her and her manager. We always try to ensure that our staff see positive feedback like this as it reinforces to them how valued their care is when people call our services.

You can contact me or the Patient Experience Team at patient.experience@nhs24.scot.nhs.uk

I hope you will use our services should you feel that you need them. Breathing Space can be contacted Monday-Thursday 6pm to 2am and from 6pm on Friday to 6am on Monday. Calls to Breathing Space are free of charge, and the service can be contacted on 0800 83 85 87. Our Mental Health Hub is also available at all times by dialling 111 and selecting the Mental Health option. Like calls to 111, calls to our Mental Health Hub are free.

Thank you again for taking the time to share your story.

Best wishes,

Andrew

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