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"Terrible time trying to get referred for IVF"

About: Haxby Group Practice

On going issues with the surgery regarding mine & my husbands fertility journey. After seeing a couple of GPS regarding issues with my cycle and concerns I have, nothing has done to help me. Tests have come back clear but no further investigations made without me having to chase them up constantly (still no answers!).

Hit the year mark of TTC & was told by 1 GP we were put on the NHS waitlist for IVF & to call the fertility clinic after 7 weeks- did that & was told we’re not on the list. Eventually managed to be seen again by another GP to have the exact same conversation & was assured that we’ll be on the waitlist within the next few days, we asked if my husband had to do anything else to avoid delays & was told no. Rang to confirm the referral a week later & was told no but no reason given on why. Trying to contact Haxby to get answers has been a nightmare. Weeks later we were told my husband had to go through tests too, putting us even further back.

It has been months now (told back in July that we’d been put on the waitlist) and we’re still not on the NHS IVF waitlist- it’s very emotionally distressing & no one seems to care to follow up with our concerns.

It’s been a constant waiting game for basic tests & appointments with no follow ups to address the problems we’re still having when tests come back ‘fine’ & the problems continue.

We cannot progress with our fertility journey until the surgery sends off our referral & no GP has got back to me in regards to my cycle concerns, even though I was told that they would.

At a complete loss at what to do! Now because of these delays we’ve been told that we won’t probably be seen by the fertility clinic till the new year.

We understand that these things take time however, we got the ball rolling quickly & made sure to clarify anything we needed to do. It doesn’t seem like anyone has a clue on fertility/cycle concerns & how to make an IVF referral.

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Responses

Response from Haxby Group Practice 9 months ago
Haxby Group Practice
Submitted on 16/09/2024 at 09:08
Published on nhs.uk at 09:08


Dear Emily

I am sorry to read about your concerns regarding your IVF referral and I apologise that we have not met your expectations. Usually, when we send a referral the recipient clinic will contact you with an appointment depending on their wait times. We take all concerns very seriously and always aim to provide a caring quality service. Unfortunately, I am unable to advise you on what went wrong here without your patient details therefore if you are happy for me to assist you in getting these concerns resolved as soon as possible then please can you email me at hnyicb-ny.haxbypatientexperience@nhs.net with your patient details.

Kind Regards

Piotr

Patient Experience Team

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