"12 week scan experience"

I was due to have my 12 weeks scan in Perth last week however I was called to say I would need to come to Ninewells instead on a different day, as they could no longer do my scan in Perth on the original day. 

Due to the last-minute change, my partner could not get time off work, so I had to attend the appointment alone. 

The person carrying out the scan I had, I found to be very cold and not comforting at all in what is a high anxiety situation for any parent. 

There was no chat or questions at the start to get to know my situation or relax me, and when doing the scan they were pressing down so hard that even now, 4 days later, that area is still tender to touch. 

Unfortunately, baby was not cooperating, so they were unable to get any measurements, but the whole scan when we were trying to get baby to move into a good position, the staff member was fussing and puffing the whole time, which made me feel so uncomfortable and like I was doing something wrong. 

Since the scan I have had cramping and been losing what I think is bits of my mucus plug which I found concerning, so I called the EPU at Ninewells and again, didn't really get a caring or helpful response. I was just told if I'm in pain I should call my GP. They said that as they knew my pregnancy was not ectopic, they weren't concerned. There was no attempt to assure me of what I'm going through is normal or not. 

The whole situation has made me worry more about what is to come. I have to go back to Ninewells for another scan at 16 weeks to try and get measurements and I can't help but worry I will get the same member of staff and another negative experience.