"Staff was excellent and made my daughter feel more relaxed"

Good morning caroretired86.

Thank you for taking the time to post about your daughter and grandson's positive experience they had when they had to access the Out of Hours service at Douglas Street, Hamilton.

I will pass on your lovely lovely comments to the team.

I hope your grandson is now recovering well.

Take care, Pamela.

Dear caroretired86,

Thank you for sharing your story on Care Opinion. It is greatly appreciated that you have taken the time to express your appreciation for the care provided to your daughter and grandson.

I note my colleague from South Lanarkshire Health and Social Care Partnership has responded to your story. I reply on behalf of NHS 24.

I was pleased to read that your daughter and grandson were made to feel relaxed, and I was delighted that NHS 24 played a role in their overall positive patient journey. It was great to read that the attention they received was excellent and they received care within two hours.

If you wish to share some more information with me, then I could identify the staff who managed your daughter and grandson’s call to NHS 24 and share your Care Opinion story with them. We always like to ensure that staff see positive feedback to reinforce for them how valued their care is when people call our services.

You can contact me by email at Patient.Experience@nhs24.scot.nhs.uk

I wish you all well, and thank you again for sharing your story.

Kind regards,

Andrew