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"Bad experience "

About: The Allum Medical Centre

I went to the practice for a smear test and nurse was shockingly unprofessional. It took very long time for her to “reach the point” and then she was scratching and scratching and scratching. When I told her I’ve had enough and she should stop, she didn’t listen, she didn’t stop, she said she must have enough material for the test otherwise I would need to do retest. It was a torture.

Practice should employ a nurse who is more experienced and more qualified for this kind of job

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Responses

Response from The Allum Medical Centre 9 months ago
The Allum Medical Centre
Submitted on 24/09/2024 at 16:04
Published on nhs.uk at 16:05


Dear Ella

Thank you for taking the time to give your feed back. We could not find you on our system and realised that you had visited the Out of Hours services hosted at the Allum Medical Centre and had not seen our regular nurse.

I have spoken to management of this service and they will speak to the said nurse re your feedback.

Please accept our apologies for your experience.

With best wishes

Gill Charters

Governance Lead

The Allum Medical Centre

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