"Admission Avoidance Team"

Appalling. They carried out an inadequate needs assessment, then offered 72-hours of care due to carers breakdown. They then cancelled it less than 24 hours later citing they didn’t need care. They have not followed the legal framework for a needs assessment and claim the 72-hour free care was cancelled because the patient could achieve all care outcomes, except meal preparation so tried to palm them off with going to iCare for meals on wheels.

I know my parent is unable to achieve two or more care outcomes, including attending to personal care / hygiene within a reasonable timescale, laundry, shopping, handling their own medication, shopping and partaking in social activities. The needs assessor must only look at what the person can do for themselves and ignore any support they get from others, and this team did not do that. As for the red folder they left, I enjoyed reading the endless mistakes and errors made including the many things omitted, which were discussed during the needs assessment.